Terms & Conditions

Please read our terms and conditions carefully before ordering any products via our site. By accessing our site and placing an order you have agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact hello@beyondtheplate.uk before you place an order or go to our Contact page.

We are BTP Foodservice Ltd, a company registered in England and Wales as company number 14817735. Registered Office: 1 George Street, Snow Hill, Wolverhampton WV2 – 4DG. Beyondtheplate.uk (the “Website”) is produced, owned and maintained by BTP Foodservice Ltd (“We”, “Us”).

Ordering

We do our best to ensure that your order is prepared for you exactly as ordered, but sometimes we may need to offer a substitution. We will do our best to let you know with an email, phone call or a note in your order.

There is no delivery change or minimum order size for deliveries to tenant customers of our cafés. Deliveries to more distant sites may be subject to a small charge. We will confirm any charges with you during the order process.

Product prices will be as set out in the menu published on the Website, current at the date of order of the products, unless otherwise agreed with Us as part of the ordering process. Prices are shown excluding VAT. Price information and product availability is subject to change without notice.

If you wish to amend your order or add special instructions, you can do so up until 11:30am on the previous working day by contacting the café managing your order or by contacting us via the Contact page. Some specific items and large orders will have earlier cut off times. We will indicate this to you during the order process.

Products will be delivered to the collection point nominated by you at the time of finalising the order. We will attempt delivery of your order only once. If no one is available to receive it, the order will be taken back to our café preparing the order. You can collect the order from the café. If the food has been out for a long period of time, some items may no longer be safe for consumption. We cannot provide a refund in such instances.

Cancellation

We understand that you may need to cancel your order and we are happy to do so with no charge up to 24 hours before your delivery time. Some specific items and large orders will have earlier cut off times. We will indicate this to you during the order process. To cancel your order, email, call or visit the café managing your order.

Allergy Warning

We prepare our freshly made food and handmade drinks in our cafés every day. We use many ingredients and shared equipment, and whilst we do our best to manage allergens we cannot guarantee that any of our food or Barista-made drinks are allergen-free or suitable for those with allergies due to the risk of cross-contact. Our vegan food is made to a vegan recipe but may not be suitable for those with dairy and egg allergies. For more information, please ask us via the Contact page or contact the café directly.

Copyright

All information appearing on the Website (the “Content”) (including without limitation, logos, editorial, design, artwork, graphics, photographs and the selection and arrangement thereof) is the property of Us or our suppliers. Copyright is owned by Us and reserved.

None of the Content other than that which is specifically offered for download by Us may be downloaded, copied, reproduced, republished, posted, transmitted, stored or distributed without the prior written permission of Us, the copyright holder.

General

We have made every reasonable effort to ensure that the Content on the Website is up to date and accurate. It is provided on the understanding that We shall not be liable under any circumstances for any consequential loss or damages (including without limitation, loss of contract, loss of use, loss of profit or other economic loss and whether caused by the negligence of ourselves, our employees, our agents or otherwise) which arises out of or in connection with the Content on the Website.

The Website may at any time include links to third party Websites which are controlled and maintained by other organisations or individuals. These links are included solely for your reference and do not constitute any endorsement by Us of the Websites linked or referred to, nor do We have any control over the Content of any such Websites.

There is no guarantee that the Website, or any third-party Websites linked or referred to, will be free from infection by viruses, or anything else that may be deemed harmful or destructive.

We make no guarantees as to the accessibility and availability of the Website. Reasons for inaccessibility may include without limitation, acts of nature or other force majeure events, technical equipment failure or lack of any applicable information or resources.

No attempts must be made to modify, add to, remove, deface, hack or otherwise interfere with the Website or any Content displayed on the Website.

These Terms and Conditions, and any Terms and Conditions relating to products or services described within the Content of the Website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to our Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be updated on this page and it is your responsibility to ensure that you have made yourself aware of any such changes before continuing to browse the Website.

BTP Foodservice Ltd

September 2024